Support

Existing customers can reach our support team in Aberdeen, New Jersey.

PEC Telecom headquarters in Aberdeen, New Jersey
You call or email. Our team in Aberdeen, New Jersey picks it up, looks at your setup directly, and fixes the problem.

Before you call

These details help us solve problems faster:

  • Your company name and the phone number or extension affected
  • What happened, and when it started
  • Whether it affects one phone, one location, or everyone

Or send us a message and choose "Support".

Planning for outages

What to set up now so an outage doesn't stop your calls.

If the power goes out, a battery backup keeps the router, network switch, and ATA adapter running through short outages. If the internet goes down, VoiceSaver still answers in the cloud and can forward calls to cell phones.